Punchh Platform Release Notes - 15 October 2024 Deployment
The updates described in these release notes and the affected/linked documentation will not be available in the Punchh platform until the target deployment date.
Loyalty
Gift Card Auto Reload Tagged on Guest Profile Timeline
Payments for gift cards that were auto-reloaded by the system are tagged on the user’s timeline to distinguish them from manual reloads. When a guest reloads a gift card on the guest's account, the event will have the tag Auto Reload if the card was loaded automatically as opposed to manually by the guest. (INT-2024, PDOC-2676)
See the following article(s) for more details:
- Guest Profile: Timeline (Support Portal)
- Punchh Wallet: Stored Value with Gift Cards (Support Portal)
Guest Profile Event Triggered When Favorite Locations Are Updated
The guest profile update event will now be triggered when favorite locations are updated in a user's profile. This feature is available upon request from brands using Punchh webhooks. (INT-2723)
Validation of Fuel Reward Credit
During POS redemption for fuel balance, the redemption API allowed multiple redemptions until the reward debits were generated since there was no validation to check for redemption in the calculation of fuel balance. A validation has been applied to check fuel reward credit before marking a redemption and stopping extra redemptions. (EPS-8740)
Coupon Code Generation
Coupon code generation now prevents text strings that can be interpreted as offensive or profanity from being generated. (EPS-9118)
Campaigns
Resolved Issue With Duplicate Campaigns and Email Templates
For generic campaign types, duplicating a campaign will not duplicate the attached email template. Non-generic campaigns, such as Mass gifting and Post check-in, will continue to duplicate the attached email template. (EPS-8857, PDOC-2675)
See the following article(s) for more details:
- Campaign Management (Support Portal)
Frequency and Re-gifting for Post-Redemption Campaigns
For post-redemption campaigns, we have updated the guest frequency verbiage to be easily understood and also added a new feature to allow "re-gifting" if a guest hits the redemption limit. For example, if a campaign is limited to two gifts per day and a guest does a third redemption, the guest will not be gifted per the frequency setting. When this setting is enabled, the guest can be re-gifted the offer the next day. (CAM-5583, PDOC-2674)
See the following article(s) for more details:
- Post Redemption Offer Campaign (Support Portal)
- Post Redemption Message Campaign (Support Portal)
New Campaign Templates Button for Franchisees
Users can access the Campaign Templates page from the Campaign Management via the new Templates button. This will be visible only for users with the franchisee module enabled. (CAM-5452)
See the following article(s) for more details:
- Campaign Templates (Support Portal)
Filter by Tags and Message Type When Searching for Campaigns
You can now select Any or All when filtering campaigns by tags and message type. You can search for campaigns that have any of the selected tags or message types, or all of the selected tags or message types. (CAM-5524, PDOC-2683)
See the following article(s) for more details:
- Campaign Management (Support Portal)
Segments
Segment Gift Card Payments Based on Auto Reloaded Payment Type
Auto Reloaded has been added as a payment type in the Gift Card Payments segment. Auto Reload is part of Punchh Wallet available for an additional cost. To learn more about Punchh Wallet, contact your Punchh representative. (SB-3210, PDOC-2677)
See the following article(s) for more details:
- Segment Types, Attributes, and Timeframe Definitions (Support Portal)
Full Text Shown in Various Segment Drop-Down Lists
We have made UI enhancements for easier campaign name identification in segments. (SB-3177)
"Create Mass Gifting" Link References Corresponding Segment
The Create Mass Gifting link from a segment now automatically pre-selects the corresponding segment name in the segment field on the campaign edit page. (SB-2960)
See the following article(s) for more details:
- Segments (Support Portal)
Smart Segments and Challenge Campaigns
We have resolved an issue so that smart segments can now be used seamlessly with challenge campaigns, improving functionality and campaign management. (SB-3220)
Reporting & Analytics
Pagination on POS Scoreboard for Large Brands
We are introducing pagination on the POS Scoreboard page for businesses with more than 200 locations. This enhancement aims to improve usability, performance, and user experience by displaying stats for limited locations per page. Brands with more than 200 locations will have their data displayed on pages as opposed to a single list, allowing users to navigate easily between pages. (DP1-1463, PDOC-2672)
See the following article(s) for more details:
- POS Stats (Support Portal)
Consumer Experience
iFrame Account Deletion and Deactivation
Account deletion and activation are now supported via the iFrame for businesses that would like to offer it. Businesses that would like to offer account deletion or deactivation from the iFrame should contact Punchh to have this feature enabled. Businesses can also customize the text throughout the iFrame account deletion or deactivation flow by notifying Punchh of which text strings they would like to change. (CX-2452, CX-2453)
Developers Corner
Gift Card Design ID Cannot Be Updated Via API
Because the design ID of a gift card serves no functional purpose after issuance, it cannot be updated. Once the gift card is created, its design is fixed to ensure consistency and integrity across the system. The design_id request parameter for the api2/mobile/gift_cards/{uuid} API endpoint has been deprecated. (INT-2253, PDOC-2673)
See the following article(s) for more details:
- Update Gift Card (Developer Portal)
Account Creation Date/Time Included in Mobile User Information
The account_created_at response parameter has been added to the api2/mobile/users/profile API endpoint. This value is populated when a guest account is created in the Punchh platform. The value varies depending on business configurations. For example, if an eClub account is created with a historical registration date, the value will be that registration date. Or if the migration data of a guest includes the registration date from the incumbent platform, the value will be that registration date. This has been added to allow businesses to reflect the pertinent value in the mobile application as per the business use case. (LCM-2539, PDOC-2667)
See the following article(s) for more details:
- Fetch User Information (Developer Portal)
Gift Card Configuration Values Added to Mobile Program Meta
New response parameters have been added to the api2/mobile/meta.json API endpoint to indicate whether a business supports various gift card configurations in the Punchh platform. The response parameters are: enable_gift_card_purchase, enable_gift_card_reload, enable_gift_card_transfer, enable_gift_card_consolidation, enable_gift_card_sharing, and create_empty_gift_cards. (CX-2535, PDOC-2618)
See the following article(s) for more details:
- Program Meta (Developer Portal)