Auto-Redemptions
Auto-Redemptions
Definition
Auto-redemptions are a frictionless redemption guest experience that permits a redemption without any manual action. Offers are automatically processed without requiring a guest to pre-select. Deals are automatically processed once “saved." (Offers or rewards that are tied to points earned by the guest do not apply to auto-redemptions.)
Configuration
Multiple Redemptions must be enabled first, before enabling Auto-redemptions.
When Auto-redemptions are enabled, the below toggle will appear within the Redeemables workflows. Turn the toggle ON to allow the redeemable to be automatically added to qualifying transactions. Leave the toggle OFF for redeemables that need to be manually selected by the guests to be applied to their transaction.
If more than one active redeemable has Enable Auto Redemption turned on AND they have the same Date of Expiry/Expiry Days, they will be processed by order of creation (whichever redeemable was created first, and so on).
This only impacts brands whose processing order setup prioritizes auto-redemptions by the Date of Expiry. Contact your Punchh representative with any questions you have about your brand's redemption processing order.
Use Case
Campaign Offers Automatically Applied
The guest wants to purchase a chicken sandwich. The business is running a campaign that offers a free drink with the purchase of any sandwich. With Auto-redemptions enabled, the guest will receive a free drink automatically applied to the transaction.
The guest wants to purchase a cheeseburger and a chicken sandwich. They are a loyalty member and have an offer available to them for $1 off the cheeseburger. The business is also running a campaign that offers a free drink with the purchase of any sandwich. With Auto-redemptions enabled, the guest will receive $1 off a cheeseburger when they select their loyalty reward, AND a free drink will automatically be applied on the same transaction
Memberships
The guest has a membership plan for a free small coffee daily or 25 coffees in one month. The guest does not have to manually select their membership every time they go to purchase a coffee; instead, the membership will be automatically applied to the transaction.