Aloha FOH User Interface User Guide

Note: For information about installation and configuration, see Aloha POS Punchh Integration (Fresh Install).

Aloha Front-of-House (FOH) User Interface

Enter the Customer's Phone Number or Scan the User's Mobile App

User look-up succeeds:

User look-up fails:

Earning points:

1. Look up the user.

2. Click the Earn button to apply the customer's data to the check.

3. If successful, a message will be displayed showing that points have been awarded. (The verbiage on this screen may vary.)

4. In the POS, a message will be added to the check window.

Redemptions:

1. After a user has been looked up, click on one of the reward buttons displayed in the box labeled "Available Rewards" (e.g., a free drink reward).

2. Scan or manually enter a customer's reward code from the customer's mobile application.

3. After choosing the reward or entering the reward code, the POS operator is prompted to verify that the customer wants to apply the reward.

4. When the reward has been applied, a message box will be displayed showing that the customer has been rewarded. (The verbiage on this screen may vary.) The comp will be applied to the POS check.

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Error Messages:

Error messages are displayed using a message box like the following example.

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Here is a list of the current error messages:

Punchh Operation	Error Type	What to Do Message	Note
Redeem	Redemption failed	User look-up failed	This is the default message.
	Discount qualification on receipt failed for customer	Ensure required items are on the check.
	Discount qualification on receipt failed for customer	Inform customer that logging out of the app and logging back in may resolve the error. Have the customer scan the bar code on the receipt.
	User not found for the redemption code entered	Verify number entered and retry redemption or user look-up
	Not enough rewards balance on account	Verify account balance and retry redemption
	A communication error occurred	Retry redemption
	Reward is not accessible for this customer	Click on Guest Lookup button to refresh rewards
	Due to POS related error	Ensure cash drawer is assigned
	Invalid coupon code error	Ensure coupon code is correct
	Invalid check error	Ensure check data is entered correctly
	Code has already been processed	Ensure code being entered is current
	The amount on check does not qualify	Ensure items on the check are correct
	The customer currently has an open transaction	Try operation again in a few seconds
Earn Error	No points were added due to an error. Customer was not awarded points due to an error.	Rescan the QR code
	No points were added due to an error. Customer was not awarded because the check has 0 items.	Enter menu items on the check
User Lookup Failure	User look-up failed for customer	Verify number entered and retry look-up