System Messages: Payments
This article was previously titled "Payment Notification Templates".
The Payments Notification Template tab (Loyalty Program > System Messages > Payments) contains all messages dealing with guest transactions. When a guest makes a transaction they will receive either an email or text notifying them of the payment.
Notifications and Triggers
Below are the notification types currently available under the Payments tab.
| Message | Trigger | Notification Method(s) | Example |
|---|---|---|---|
| Payment Card Expired | This message is sent to a guest when their payment card has expired. | Hi {{{user_name}}}, The payment method ending in {{{cc last 4 digits}}} has expired. To ensure a seamless experience, please update the card details in your account as soon as possible. Any transactions will not go through. Thank you! {{{business_name}}} | |
| Payment Card Expiry Reminder | This message is sent to a guest when their payment card is about to expire. This message should be sent at the start of the month for the current month in order to allow a guest enough time to update their payment information. | Hi {{{user_name}}}, The payment method ending in {{{cc last 4 digits}}} is going to expire on this month. To ensure a seamless experience, please update the card details in your account as soon as possible. If your card expires, then payment will not trigger. Thank you! {{business_name}} | |
| Payment Refunded | If a guest reloads an amount to a gift card but for some reason, it doesn't go through and the amount isn't credited to the card the guest will receive this message alerting them that their payment has been refunded. | Email; Push Notification | Hi {{{user_name}}} Your payment of {{{amount}}} (Payment ID {{{payment_id}}}) for {{{payment_transaction_type}}} has been refunded to your original payment account. {{business_name}} |
| Payment Success | Guests will receive this notification after they have made a successful transaction. | Email, SMS | Hi {{{user_name}}}, The payment of {{{amount}}} (Payment ID {{{payment_id}}}) has been deducted from your {{{payment_mode}}}. {{business_name}} |
Related Articles: System Messages: General