April Release - V4.61

What's new?

AI Cross-Sell: Personalized Recommendations for Every Guest

Our AI-powered cross-sell tool is now generally available.
By analyzing guest behavior in real time, it delivers smart, personalized suggestions. Whether it’s a side, drink, or dessert - at just the right time in the ordering flow.

Key Benefits:

• Boosts average order value
• Enhances guest experience with relevant recommendations
• Works automatically without extra setup

Product Performance Dashboard

Gain deeper insights into your menu with our enhanced performance analytics. This new feature allows brands to:

• Filter by store, time period, and ordering channel for tailored insights.
• Compare current sales to previous periods and spot top-performing items instantly.
• Download raw data in CSV format to dive deeper into trends.

Want to learn more? Product performance dashboard

POS Importing

We are introducing a new feature designed to streamline the menu importing process. Brands can now select menus, categories, product groups, and products from a POS checklist and once selected, these items are automatically imported into the system. This improvement significantly reduces manual effort.

Want to learn more? POS Importing

Web App Logo URL

Brands can now define a custom URL for the logo on the Web App Home screen. When users click the logo, they’ll be redirected to the specified URL. On all other pages, the logo will continue to return users to the Home screen.

Want to learn more? Web App Logo URL

Curbside Enhancements

• Curbside on the Web App
  The Curbside Pickup order type, previously exclusive to Mobile Apps, is now available on the Web App! This expansion allows customers to enjoy the same convenient pickup experience from their desktop or mobile browser, offering more flexibility and improving order accessibility across all platforms.
• Curbside SMS Notifications
  Guests and logged-in users can now access their curbside orders directly through an SMS link.

Flexible Serving Times

Brands can now customize their serving time cut-off windows, allowing for greater flexibility and control over menu item availability.

*Supports both Menu v1 and Menu v2 architectures.

Want to learn more? Preparation Rules for Serving Times

Dynamic DSP Fees

Now we are supporting pass-through DSP fees to customers at checkout. Brands can choose to transparently pass along delivery service provider fees.

*Works with both Menu v1 and Menu v2 architectures.

Want to learn more? How to add a Delivery Fee?

What has been improved or fixed?

Kiosk Enhancements

· Orders Outside Store Hours: Kiosk orders will now skip the "pickup at" time validation, preventing failures when stores are technically closed.

· Kiosk Back Button: The back button now correctly returns users to the checkout page for a smoother user journey.

· Promo Code Redemption at Checkout: Promo code redemption is now available on the Kiosk checkout screen, complete with an on-screen keyboard for ease of use, bringing the kiosk experience in line with the web platform.

Management Center Enhancements

· Default Store View for Store Managers: Store Managers with access to only one location will now be taken directly to their assigned store, bypassing the "All stores" view.

· Data Export Email Rebranding: Updated branding on daily transaction report emails for a more consistent brand experience.

Bug Fixes

· Combo Meal Tax Rates on Brink POS: Fixed an issue where tax rates were not properly populated for combo meals. Our system now retrieves tax values from the combo meal level, not just the individual combo items.

· Dynamic Prep Time for External Channels: Fixed an issue where dynamic prep time for third-party orders resulted in pickup times earlier than expected. Pickup time now properly reflects the send time + prep time.

· Reward Redemption Not Voided on Order Failure: Fixed an issue where rewards were not returned to customers when an order failed due to payment or POS errors. Rewards will now be automatically reinstated, ensuring customers retain their benefits in case of technical issues.

Stay tuned for more updates as we continue to enhance our products and services!