PAR Pay Resources

Prior Day Partial Refund with PAR Pay

To process a partial refund for a previous day using PAR Pay, utilize the Virtual Terminal on the StorePlace portal.

  1. Login to StorePlace Portal.
  2. Navigate to the Virtual Terminal tab and select the "Refund" tab.
  3. Users can refund by using:
    • Transaction Details: Enter Ticket Number, Invoice Number, Amount, Tender Type, Card Type, Start Date, End Date, etc.
    • Store Details: Enter Store ID, POS Register Number, Start Date, End Date.
    • Card Info: Enter Last 4 Digits of the Card, Amount, Start Date, End Date.
    • Customer Info: Enter Card Holder Name, Zip/Postal Code, Phone Number, Email.
Virtual Terminal Refund tab search screen with Search Transaction By fields for Start Date, End Date, Store ID, Ticket #, Invoice #, POS Register #, Card# Last 4 Digit, Amount, Tender Type, Card Type, Card Holder Name, ZIP Code, Phone Number, and Customer Email Address, with Clear and Next buttons

  1. Users may also find the desired transaction within "Recent Transaction (Today)" or by using "View All" (with the use of Advance Filter) field. Advance Filter allows the user to search transactions in a variety of various categories.

  2. Once the transaction is located, click on the Ticket Number to open the Transaction Details page.

  3. On the Transaction Details page, users can access card details, billing shipping info, SKU details, Transaction Notes, Transaction History, and Transaction logs. Under the SKU details grid, there is column for product description.

  4. Enter the amount to be refunded in "Requested Amount" field and click the "Refund" button.
    Transaction Details page with the Refund button and Request Credit Amount field highlighted in orange, showing Approval Code, Ticket Number, Store ID, Transaction Type, Terminal Type, Date, Time, SKU Total, Discount, Tip, Charity, Tax, Balance Amount, and Total

  5. The transaction amount is refunded, the Portal displays the refund message along with all transaction details, and a receipt is sent to the user and store owner via their registered email ID along with all the transaction details like card info, amount details, audit trail, etc.

Previous
PAR Pay Refund without Card Present Feature Guide
Next
Wallet Loyalty Setup Guide