PAR Pay Refund without Card Present Feature

Previously, processing a refund required the cashier to create a new order, add the items to be refunded, and ask the guest to present their card again to complete the refund.

With this new refund feature, PAR Pay enables customers to refund a guest's order without requiring the guest to provide their card again. Instead of creating a new order in PAR Pay when a refund is requested, a cashier can process item-based refunds by re-opening a closed order, selecting the item(s) to be refunded, and selecting the REFUND button.

Note:

To enable this feature: Ensure the cashier has the necessary permissions granted to re-open closed orders.
To disable this feature: Remove the permissions that allow the cashier to re-open closed orders.

Feature Workflow

Re-open the closed order the refund is to be applied to.

Recall Order screen listing a closed order (#10, $41.25) with the Reopen Order button highlighted in red

Select the item(s) to be refunded on the order and select Delete.

Order #10 detail screen with two line items (Chn - Won Ton, Ital - Spaghetti) highlighted in green and the Delete button highlighted in red

Select a reason code for the deletion.

Please select a Reason screen showing reason code buttons: 86'd Item, Kitchen Error, Server Error, Test Order, and Waste

Select the original payment method on the order and select Delete.

Order #10 detail screen with the MasterCard tender line ($41.25, Auth: OK2227) highlighted in red and the Delete button highlighted

Select the "Refund" transaction type.

Select Transaction Type screen with Void and Refund options, Refund highlighted in red

The following message displays on the screen specifying the payment amount refunded to the card.

The payment device will show the refund amount processing.

Once complete, the payment device displays "Approved".

On the POS, the refund amount is reflected on the order.

Order #10 detail screen showing the MasterCard refund line item of ($14.80) highlighted in red, with subtotal $24.50, tax $1.95, total $26.45, and Balance Due $0.00

Select Close to exit the order.

PAR Pay RMA Quick Reference Guide

Prior Day Partial Refund with PAR Pay