PAR Pay Return Merchandise Authorization (RMA) Quick Reference Guide

Eligible RMA Devices

Contact your assigned Help Desk route to request an RMA.
The Help Desk will troubleshoot your device to determine if an RMA is necessary.
If the Help Desk determines the device requires an RMA, they will assist in gathering the necessary details to process the request.
After the Help Desk processes the RMA request, a replacement device will be shipped out. The shipping timeframe for the replacement device, as outlined in the table below, will then begin.
Upon receiving the replacement, contact the PAR Help Desk for assistance with setup.
Pack the damaged device and use the emailed label to ship it back.
1. Note: If not returned within 10 business days, you are billed the full price of the device plus a 15% fee.

Important:

For urgent RMA requests, please email the Help Desk. Once you receive your case number, kindly follow up with a call to the Help Desk.
Submitting an RMA request does not guarantee a replacement device will be shipped. The Help Desk will determine if an RMA is necessary.

Standard RMA	Advanced Exchange RMA
No contract required. Quick replacement: Get a replacement device shipped to the store within 3-4 business days after the Help Desk processes the RMA request. Replacement Fee: $200, billed to your account. Returning the damaged device: Use the provided FedEx shipping label to return it within 10 business days. If not returned on time, you are billed the full price of the device plus a 15% fee. Please ensure to ship only the device (without any accessories, cables, power supplies, or stands).	Contract required. Faster replacement: Get a replacement device shipped to the store within 2-3 business days after the Help Desk processes the RMA request. No replacement fee. Returning the damaged device: Use the provided FedEx shipping label to return it within 10 business days. If not returned on time, you are billed the full price of the device plus a 15% fee. Please ensure to ship only the device (without any accessories, cables, power supplies, or stands).

Standard RMA

Advanced Exchange RMA

No contract required.
Quick replacement: Get a replacement device shipped to the store within 3-4 business days after the Help Desk processes the RMA request.
Replacement Fee: $200, billed to your account.
Returning the damaged device: Use the provided FedEx shipping label to return it within 10 business days.
- If not returned on time, you are billed the full price of the device plus a 15% fee.
- Please ensure to ship only the device (without any accessories, cables, power supplies, or stands).

Contract required.
Faster replacement: Get a replacement device shipped to the store within 2-3 business days after the Help Desk processes the RMA request.
No replacement fee.
Returning the damaged device: Use the provided FedEx shipping label to return it within 10 business days.
- If not returned on time, you are billed the full price of the device plus a 15% fee.
- Please ensure to ship only the device (without any accessories, cables, power supplies, or stands).

To help us process your RMA request smoothly, please provide us with the following details:

If you have any questions or concerns, please contact the Help Desk for assistance.