PAR Pay Repair Service Troubleshooting
Devices
Verifone: P400
Ingenico: Lane 3000, 7000, 8000, Link2500, Move5000
PAR provides two types of repair service plans for PAR Payment devices. Both service plans observe the following process steps. Details on your service plan can be found in the lower half of this document.
Customer - Contact Support
Once a store identifies a challenge with a device, please contact your assigned support team.
Support - Determine Defects
A support representative will work with you to determine if the device needs to be shipped in for repair.
A ticket number will be provided to you at this time.
Support - Prep Replacement
If a device needs to be returned for repair, the representative will work with you to ensure the appropriate replacement device is shipped to the correct address.
Support - Ship Replacement
A replacement device will be shipped overnight, within the stated time frame referenced in the repair contract.
Customer - Installation
Once you receive the replacement device, please contact your assigned support team for assistance setting up the replacement.
Customer - Label & Return
Once the replacement device is installed, box up the damaged device, print and attach the e-mail shipping label, and return the damaged device.
*When returning damaged devices, please DO NOT return accessories (cables, power supplies, stands).
Standard Repair - No contract required
- Replacement device shipped within 4 to 6 business days after authorization.
- Upon shipment a replacement fee of $200 will be billed to your account.
- Support team available to assist setup of replacement device.
- FedEx shipping label provided for return of damaged device back to PAR within 10 business days.
- Note: damaged devices not returned to PAR within stated time frame will be billed at MSRP of the device*, plus a 15% fee.
Advanced Exchange Repair - Contract required
- Replacement device shipped within 2 to 3 business days after authorization.
- Zero-dollar replacement fee.
- Support team available to assist setup of replacement device.
- FedEx shipping label provided for return of damaged device back to PAR within 10 business days.
- Note: Damaged devices not returned to PAR within stated time frame will be billed the MSRP of the device*, plus a 15% fee.