PAR Pay New Artwork Request Troubleshooting
Requesting New PAR Pay Artwork Download
Please use the following process.
Contact Support
Once a store identifies new artwork to be downloaded, the store contacts their assigned support team to start the new artwork request process.
Review Devices
A support representative will review your current store device model(s) with you.
Review Timeline
A support representative will review timelines with you for acknowledgement:
- Image creation
- Image deployment
Review Fees
A support representative will review image fees with you for acknowledgement:
- Single image
- Multiple images
- Multiple devices
Review Device Requirements
A support representative will review your device requirements for artwork downloads with you.
- Ingenico & Verifone Mx Series
- Verifone P400
Provide Store Information
For proper artwork downloads, please ensure you provide the support representative with your store ID, store name, brand, terminal ID’s, and image files.
Provide Ticket Number
Provide customer with ticket number.
New Artwork Expectations, Specifications, and Requirements
Timeline
10 business days to create and schedule artwork.
- Image Creation: 2 – 4 business days.
- a) Image downloaded to stores: Sunday p.m. for Monday a.m.
- b) Monday p.m. for Tuesday a.m.
- c) Tuesday p.m. for Wednesday a.m.
- d) Wednesday p.m. for Thursday a.m.
- Artwork is deployed to (1) device in each store the first day.
- Artwork is deployed to remaining devices the following day.
Note: No downloads are scheduled Friday, Saturday, or Sunday.
Fees
- Single image = $45.00.
- Multiple images = $100.
Note: Artwork download fees are applicable to each PAR Pay device model.
Note: Once the artwork creation fee is paid, artwork can be downloaded to all remaining like devices at no additional cost.
Note: Future changes to artwork require a new request and new fees.
Device Requirements
Verifone P400
- Image file must be a full screen image
- Minimum resolution of 320 x 480
- JPEG or PNG format
Device Requirements
Ingenico, Verifone Mx series
- Image file must be a full screen image
- Provided image must be in landscape format
- Minimum resolution of 800 x 480
- JPEG or PNG format