How Do I Void an Item from an Order that Has Been Sent to the Kitchen?

Select the Item to be Deleted

  • Ensure that the correct item is highlighted on the left panel
    Order list with item highlighted

Note: Once the items have been sent to the kitchen, the text in the order window will turn green and an item must be voided by a manager to remove it from the order.

Delete the Item

  • Select the Delete button to void the item
    Delete button on POS register

Select a Reason for the Void

  • Select one of the pre-configured void explanations
    Please select a Reason dialog Order list with voided item in red

Note: Once the item has been voided, the text in the order window will turn red to indicate its removal.