Chargebacks

The Chargebacks module provides detailed visibility into chargeback cases across merchants. It supports case tracking, workflow monitoring, and document management.

Displayed Fields

Each chargeback record includes the following information:

• ID: Unique identifier for the chargeback record.
• Transaction ID: Reference to the original transaction.
• Legal Entity Name: Name of the legal entity associated with the merchant.
• MID: Merchant ID.
• DBA Name: "Doing Business As" name of the merchant.
• Case Status: Current status of the chargeback case.
• Workflow Status: Progress within the chargeback handling workflow.
• Case ID: Identifier for the dispute case.
• Reason Code: Code indicating the reason for the chargeback.
• Chargeback Date: Date the chargeback was issued.
• Chargeback Amount: Monetary value of the chargeback.
• Currency: Currency in which the chargeback was issued.
• Transaction Amount: Original transaction value.
• Transaction Date: Date the original transaction occurred.
• Payment Type: Method of payment used (for example, credit card, debit).
• Card Number: Masked card number used in the transaction.
• Reply By Date: Deadline to respond to the chargeback.
• Documents Uploaded: Indicates whether supporting documents have been submitted.

Filtering Options

Users can refine the chargeback records using the following filters:

• MID
• Legal Entity Name
• DBA Name
• Case Status

• Workflow Status

• Payment Type

• Case ID

Exporting Chargebacks Data

To export the chargebacks list:

1. Click the Export button
2. Choose the desired format: CSV or PDF

3. Download the file for offline use or reporting