How to Handle Other Scenarios in the Ordering Pilot App

Cash Orders / Not Paid Online

When It Happens

• Applies to orders paid in cash, not online.

What You’ll See

• A “Cash Order” tag appears:

  • In the order list
  • In the calculation section of the order details

Where It Appears

• In all order states: Incoming, In-Progress, Completed, Canceled, and Refunded

Order Canceled by DSP

When It Happens

• A DSP courier cancels the order.

What You’ll See

• A mandatory “Order Canceled” notification.
• The order moves to the Completed Orders section.
• A “DSP Canceled” status tag appears.
• A gray message box explains the cancellation.

Refund Handling

• These orders are not automatically refunded.

• A manual refund must be initiated via:

  • The tablet app, or
  • The Management Console (MC)

Refund Option

• This is the only case where the “Refund Order” option is available for a canceled order.

After Refund

• The order status updates to Refunded.
• Product details and calculations update accordingly.