How Do I Void Items in a Reopened Order?
Enter the Manager Menu
- Once logged in to the register, select Manager
Note: The order you wish to reopen must have been taken on the current business date, and on the current drawer assigned in the register.
Reopen the Order
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Select View Closed Orders
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Select the appropriate order from the list
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Select Reopen Order
Note: The details of the order will be displayed on the left panel, along with the payment that was taken to render the order.
Void the Item
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Select the item inside of the order that needs to be voided
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Select the Delete button
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Select a Void Reason from the list
Note: Once a Void Reason has been selected, the item will be voided from the order.