Kiosk Error Messages
Context
This short article explains some of the error statuses that are common for the Kiosk.
This list doesn't include all possible Kiosk error messages. If you encounter an issue that isn't listed here, don't worry — we will help anyway. Just reach out to our Support Team and open a ticket.
List of Out Of Order statuses with explanations
| Status | Meaning |
|---|---|
| The kiosk is disabled | If the kiosk lost power |
| Failed to fetch venue | If a request for getting venue by ID throws an error |
| Failed to fetch menu | If a request for getting menu by ID throws an error |
| Failed to fetch company | If a request for getting company by ID throws an error |
| Printer error | If a printer isn't connected in CMS to the venue, or someone broke the printer |
| NFC reader error | If an NFC reader isn't connected to a kiosk, or someone broke the NFC reader |
| dispenser_ch1block | If a puck is stuck in the puck dispenser |
| dispenser_ch0block | If a puck is stuck in the puck dispenser |
| dispenser_empty | If there are no pucks in the dispenser |
| dispenser_lost | If we have a timeout from the HTTP response |
| dispenser_lost | If we have a LAN problem and again there is no response |
| dispenser_fatal | If we have a failed response |
| dispenser_connection | If we have a connection problem, but it's resolved from the dispenser response |
| The strings file is broken | The translation file on the client side isn't updated |
| Failed to fetch strings file | Failed to get a strings file from Amazon |
| The branding file is broken | The branding file on the Client side isn't updated |
| Failed to fetch branding file | Failed to get a branding file from Amazon |
| Language error | If there is no WS at all (stopped, not installed, and so on) and the client side has no language detected |
| Payment processor SIX: Error loading the payment processor. Payment unavailable. Response failed. Failure. Attempting to reload the payment processor in 5 seconds | If SIX services aren't responding and payment doesn't go through correctly |
| Unexpected end of JSON input | If WS configuration is successful, but strings or branding properties end up being empty |
| Venue temporarily offline | If the user disables the Venue in CMS |
