Store-Level Menu Serving Times: Configuration and Key Rules

How Store-Level Menu Serving Times Work

To configure Serving times:

  1. Navigate to Configurations > Stores > [Store] > Menu Products > Edit Menu > [Menu]

  2. The serving times section is in the menu edit view.

  3. Click Add serving time.

    1. Select the days and start and end times.
    2. Click Add.
  4. Use the trashcan icon to delete any serving times.

What you can do at the store level:

  • Set serving times (weekdays + start/end time) that override brand-level serving times for that specific store
  • Add multiple serving time periods for a menu (e.g., Mon–Fri 10:00–14:00, Sat–Sun 12:00–16:00)
  • Remove serving times from a menu at the store level

Key rules & validations:

  • If no store-level serving times are set, the menu is served during the store's opening hours.
  • Serving time periods cannot overlap — error: "Menu cannot be served in multiple time periods in the same day. Choose different days and try again."
  • Serving times cannot fall outside the store's opening hours — error: "Serving times can't be outside store working hours. Choose different times and try again."
  • Store-level serving times are independent from brand-level changes at the brand level; they do not affect the store once a store-level override exists.
  • After publishing, changes to serving times at the store level will return the menu to "Ready for Publishing" status.

Once you change serving times at the store/venue level, that menu becomes out of sync with the brand menu for serving times, and brand-level distribution will no longer push serving time updates to that store.