How to Configure Catering Approvals in the Management Center

Enable the Catering Approval Settings at the Brand level

1. Sign in to the Management Center.
2. Navigate to Configurations > Order Types > Catering Order Type.
3. Locate the section titled Approvals.

You can set up the configuration options for both Pickup and Delivery independently.

Enable Approval Workflow for Catering Pickup

1. In the Catering Pick-up Order Types, Approval section, toggle on: Enable approvals for catering pick up

2. Configure the following settings:

   1. Preparation time threshold

      • Orders with a preparation time longer than this time will be created as “pending approval.”

   2. Order value threshold

      • Orders with a total value greater than this amount will be created as “pending approval.”

   3. Pending order expiration time

      • Number of hours before preparation time that pending orders will expire

   4. Reminder email time

      • Number of hours before an order expires that a reminder email will be sent to manager(s)

Result

All pickup orders will:

• Enter Pending Approval
• Require action from a Catering manager
• Auto‑reject if not addressed within SLA

Enable Approval Workflow for Catering Delivery

Steps

1. In the Catering Delivery Order Types, Approval section, toggle on: Enable approvals for catering pick up

2. Configure the following settings:

   1. Preparation time threshold

      • Orders with a preparation time longer than this time will be created as “pending approval”

   2. Order value threshold

      • Orders with a total value greater than this amount will be created as “pending approval.”

   3. Pending order expiration time

      • Number of hours before preparation time that pending orders will expire

   4. Reminder email time

      • Number of hours before an order expires that a reminder email will be sent to the manager(s)

Result

All delivery catering orders will:

• Enter Pending Approval
• Require action from a Catering manager
• Auto‑reject if not addressed within SLA

Setting the SLA for Auto‑Rejection (Pickup & Delivery)

Both Catering Pickup and Catering Delivery have their own SLA controls.

1. Go to Approval Settings > Pending order expiration time Configuration.
2. Choose time requirement (e.g., 2 hours, 4 hours, etc.).

What the SLA controls

If no action is taken before the SLA expires:

• Order status becomes Auto‑Rejected
• Customer receives a notification
• Order is removed from active workflows
• The calendar view removes the event automatically