Modifier Code Management

Modifier codes are short kitchen-facing identifiers you can attach to products in your menu to communicate preparation variations to the kitchen, without changing the customer-facing product name. When a guest selects a product with modifier codes assigned, the selected code prints on the kitchen ticket and is sent to your POS system so kitchen staff can identify the correct variant at a glance.

Creating Modifier Codes at the Brand Level

The brand-level library is the home for all modifier codes. Create all codes here first, and stores will inherit them automatically.

1. In the Management Center, go to Brand > Menu > Modifier Codes.

2. Click Add Modifier Code.

   

3. Fill in the following fields:

   

   Field	Description	Requirements
   Name	Human-readable label shown to operators and optionally to guests as a selectable option	Required
   Internal Name/Modifier Code*	Short kitchen-facing code printed on kitchen tickets and sent to your POS * Modifier Code is the name customers will see in the app.	2–5 characters; letters and numbers only (A–Z, 0–9); auto-uppercased on input; required
   POS System ID	The external ID that maps this code to a SKU in your POS system	Required

4. Click Save.

   

Managing Modifier Codes at the Store Level

Stores inherit modifier codes from the brand library (shown with a link icon in the list). Store admins can:

• Override the POS System ID for that specific venue — for example, if one location uses a different POS identifier for the same variant.
• Disable (hide) a code at that venue so it doesn't appear on that store's products.
• Restore to brand defaults to undo any overrides.

To manage modifier codes at the store level:

1. Go to Store > Menu > Modifier Codes.

2. Select the code you want to update.

3. Edit the POS System ID, toggle the code on or off, or click Restore to brand defaults.

   

4. Click Save.

Assigning Modifier Codes to a Product

After creating modifier codes at the brand level, you can assign them to individual products. Product-to-code assignments are made at the brand level and inherited by all stores. At the store level, admins can hide a specific inherited code from a specific product, but they cannot add codes that don't already exist in the brand library.

1. Go to Brand > Menu > Products.

2. Select the product you want to edit.

3. Click the Contains modifier codes tab.

   

4. Drag codes from the brand library into the product's assigned list. The order you arrange them controls the order guests see them in the web app and kiosk.

5. (Optional) Select Set as preselected for one code to auto-select it when a guest opens the product modal.

   

6. (Optional) Enable the Set group as required toggle so customers must choose at least one of the modifiers. One code is auto-preselected so the guest's checkout flow is never blocked.

   Important: If you enable Modifier codes required without designating a preselected code, you'll see this validation message: Select a preselected modifier code while this option is enabled. You must set a preselected code before you can save.

7. Click Done.

What Guests and Kitchens See

Guest Experience (Web App and Kiosk)

In the product modal, guests see modifier codes displayed as pill-style selectors in the order you set on the brand product edit screen. The code's Name (not the short code itself) is what appears to the guest. If you marked a code as preselected, it's already selected when the guest opens the modal.

Kitchen Ticket

The short modifier code (for example, "NO") prints on the kitchen ticket alongside the product name so kitchen staff can identify the variant at a glance. The product name on the guest-facing receipt stays the same regardless of which code was selected.

PAR POS Pricing

For PAR POS brands, modifier codes interact with your POS integration in two ways:

• Outbound: When an order is sent to PAR POS, each line item's modifier code is included in the order with its POS System ID, name, and price. PAR POS uses the POS System ID to ring up the correct SKU.
• Inbound: PAR POS Menu Sync pulls modifier code pricing back into your menu. If a modifier code has a price synced from PAR POS, that price overrides the menu price on the line item at order time. The menu price serves as a fallback when no POS price has synced.

If you notice a price discrepancy between your menu and what PAR POS rings up, check whether the modifier code at the venue level has a synced POS price and whether the menu price is set differently.

Permissions

Modifier code access is controlled by the Menu V2 permission:

Permission Level	What You Can Do
Read Menu V2	View modifier code lists
Manage Menu V2	Create, edit, delete, assign, and toggle modifier codes

If you can't see the Modifier Codes page, verify that your user role has the Menu V2 permission enabled.

Troubleshooting

Issue	Likely Cause	What to Do
Can't save a modifier code	Code length or character validation failed	Make sure the code is 2–5 characters and uses only letters and numbers (A–Z, 0–9).
"Modifier codes required" toggle won't save	No preselected code is designated	Select one code as preselected before saving.
Guest can't add a product to their cart	Required toggle is on but no preselected code is set or available	Go to Brand → Menu Products → [Product] → Contains modifier codes and verify the assigned codes.
Store admin can't edit the short code	By design — only brand admins control the code name and short code	Direct the store admin to the brand admin for changes to the code name or short code.
POS price doesn't match the menu price	A synced PAR POS price is overriding the menu price	Check the synced POS price on the modifier code at the venue level. The menu price is the fallback when no POS price has synced.
Code is missing at one store only	Code is disabled at that venue	Go to Store → Modifier Codes and re-enable the code or select Restore to brand defaults.
Code is missing at all stores	Code was deleted at the brand level	Re-create the code at the brand level — stores will re-inherit it automatically.
POS isn't ringing up the correct SKU	Incorrect POS System ID at the brand or venue level	Check the POS System ID at the brand level, then check whether a venue-level override is set.