Punchh Platform Release Notes - 19 August 2025 Deployment

The updates described in these release notes and the affected/linked documentation will not be available in the Punchh platform until the target deployment date.

Consumer Experience

Gift Card Passcode Length Validation

The server side has been updated to ensure that the minimum/maximum gift card passcode length configurations are validated appropriately on the front end. This will ensure that users receive more accurate and helpful validation messages when setting up their new passcode. (CX-2851)

Gift Card Passcode Character Requirements

The placeholder text in the change gift card passcode field will reflect the minimum and maximum character requirements as configured from the platform to provide clearer guidance to users updating their passcode. (CX-2850)

Segments

Fixed Check-in Status Display

Fixed a bug to correctly display the check-in status in segment exports. Previously, all check-in statuses were showing as "Barcode" instead of displaying the correct check-in status. (EPS-10478)

Developers Corner

New Asynchronous API Endpoint for Support Gifting

Punchh now supports asynchronous support gifting through a new API endpoint. This enhancement allows the system to handle higher volumes of gifting requests by processing them in the background rather than immediately. The API enables an admin to gift points or rewards to a specific user, and at least one gift must be included in each request. (TD-3717, PDOC-3187)
See the following article(s) for more details:

• Asynchronous Support Gifting (Developer Portal)

Added New Parameters to Dashboard Meta API Response

Updated the Dashboard Meta API response to include additional response parameters. These parameters are returned in the API response if the option to include additional loyalty configurations is enabled in the Punchh platform. These response parameters can be used by third-party developers to customize their experience:

• program_type
• points_conversion_type
• guest_identity_code_type
• points_conversion_threshold
• guest_lookup_type
• membership_levels

Contact your Punchh representative for more information about this Punchh platform configuration. (INT-3338, PDOC-3216)
See the following article(s) for more details:

• Dashboard Meta (Developer Portal)